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Chapter 08: Professional Communication

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1

Lesson 8-0: Introduction

2

Lesson 8-1: Core Concepts in Communication

A. Boundaries and Personal Space

B. Styles of Interaction

C. Learning Style Differences

D. Differences in Mental Processes (Myers–Briggs Types)

3

Lesson 8-2: Communication Blockers

A. Everyone Views the World Through a Filter

B. Judgment

C. Don’t Solve the Problem—Just Listen!

D. Equalizing—When It’s Bad, Let It Be Bad!

E. Psychoanalyzing

F. Inappropriate Reassurance

G. Empathy Versus Sympathy

4

Lesson 8-3: Active Communication

A. Awareness

B. Active Listening

C. Communicating Your Message

D. General Guidelines for Communication with Clients

E. Assertive Communication with Clients

F. General Guidelines for Communication with Health Care Providers

5

Lesson 8-4: Conflict Resolution

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